FAQ

General questions Ordering & Shipping

GENERAL

What does "RIDE BACKWARDS" mean?

This is an easy one, best answered with a picture.


Do I have to be a rower or a firefighter to buy RB products?

Nope. Do you have to play soccer to buy shorts? All are welcome. Great gear and cool designs are for everybody.


Can I use your artwork?

No. You cannot use or reproduce any RIDE BACKWARDS designs, slogans or images without express legal consent. All of our graphics are copyrighted and any unauthorized use will be fully prosecuted. Please don't do it. If you want permission to use one of our designs or slogans for a non-commercial reason (i.e. you are not selling it), please contact us first. We're pretty cool and are always more than willing to entertain any reasonable request. Don't steal art, that is bad karma. 


ORDERING & SHIPPING

Is this site secure?

The RIDE BACKWARDS shop utilizes either Shopify or PayPal encrypted websites for your utmost safety at checkout, depending on which checkout method you choose.


Do I need a PayPal account?

You do not need a PayPal account to make a purchase from RIDE BACKWARDS. Any major credit card will work.


How do I pay with a credit card?

Simply use our built-in checkout process by clicking "Proceed to Checkout" instead of the "Checkout with PayPal" button.

I can't get PayPal to work - what do I do?

While PayPal works wonderfully the vast majority of the time, every once in a while they seem to have a hiccup. If you believe PayPal should be working, but isn't, the first step is to contact PayPal's Help Center by phone or email. That way they can help debug your specific problem, or let you know about any temporary issues in your area.

If you want to skip PayPal all together, use our built-in checkout process (referenced above).


What is your privacy policy?

Your privacy is very important to us. Any personal data we receive is used solely for RIDE BACKWARDS business transactions and communication with our customers, and is never shared or sold. Because we use PayPal & Shopify secure shopping carts, we do not have access to your credit card information.


Do I have to pay sales tax?

Only if you live in the state of Illinois or if you are receiving an international package.  International customers are responsible for all duties and taxes on their imports.  (See below.)


How much do you charge for shipping?

Shipping is $6.00 on domestic orders under $60, and $10.00 on orders from $60-$99.99. We're pleased to offer free Priority shipping on all domestic orders over $250.

Our Priority shipping rates are based on total amount purchased:

Priority Domestic Rates
From(USD) To(USD) Rate(USD)
0.01 29.99 8.00
30.00 99.99 12.00
100.00 249.99 16.00
250.00 and up FREE

How will you ship my order?

We typically ship your items using USPS with Delivery Confirmation, or UPS if you have a really heavy large order. 

* We always post on the RB website and on our RB facebook page & twitter account any shipping delays or issues we are facing.  And we will let you know if we are at a conference or trade show or just taking a break.  Any reason that packages will not ship within the week stated on the product page will be posted in multiple spots to keep you informed.

You will receive an email confirmation when we ship your package. If for any reason we are not able to ship your purchase within the stated time frame, we will contact you by email. If you need faster delivery for a special occasion or have a deadline, please select Priority shipping.

IMPORTANT :  Standard shipping can take over a week, depending on your distance from Chicago, weather, and any service interruptions our carriers are having.  Once we get your package to the carrier, USPS or UPS, it is in their hands.  At this point we are both in the same boat watching the order's tracking numbers and checking on it's status. 

Sometimes the USPS misses scanning in a package, and it is totally safe and on it's way to you, you just can't track it.  If any order inside the domestic U.S. does not arrive within a week's time (in business days) in normal weather, then something may be up and it could have gone to New York via Dallas.  (Every once and a while that happens -- they put it on the wrong truck.  That is very rare though.) 

Since 2007, USPS has only damaged one box of ours and lost 2 packages outright.  Pretty good odds.  So if you think something is funky with your shipment, and it has gone missing, contact us at sales@ridebackwards.com, and we will watch it with you and do everything we can to locate it and get it to your door ASAP.  


Do you ship to APO/FPO military addresses?

Yes! We ship our products by USPS, so military shipping is no problem. Our shopping cart will allow you to enter APO or FPO in the 'City' field, and AA, AE, or AP in the 'State' pull-down menu. Not only that, but we ship to military addresses for free - a small way to say thanks and serve those serving us.


What is your return policy?

We want to make your experience at RIDE BACKWARDS a great one. At RIDE BACKWARDS, 100% SATISFACTION IS REQUIRED.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

RB Rowing gift cards are non-refundable.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ridebackwards.com.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  We cannot at this time exchange any apparel for a different size. Since all of our products are printed on demand, we do not carry any extra inventory.

If you need an exchange for the same item due to defect or damage, email us
at: info@ridebackwards.com and let us know it's on the way including a tracking number.

Shipping
To return your product, mail it to:

RIDE BACKWARDS
1333 W Devon Ave #112
Chicago, IL 60660

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Is there a phone number I can call for assistance?

We don't list a phone number on the RB website, because we do not keep regular "business hours" in the office. We do, however, check our email practically 24/7, so if you'd like to talk to someone on the phone, SEND US AN EMAIL WITH YOUR PHONE NUMBER and an RB Crew member will call you back as soon as possible: sales@ridebackwards.com. Thanks.


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