- What does "RIDE BACKWARDS" mean?
- Do I have to be a firefighter to buy RB products?
- Can I use your artwork?
- How can I get my picture on your slideshow?
- How should I wash my performance fabrics?
- If I buy RB gear, can I get it customized with my house or apparatus number?
- Do you offer custom gear for fire departments and sports teams?
- Is this site secure?
- Do I need a PayPal account?
- How do I pay with a credit card?
- I can't get PayPal to work - what do I do?
- Do I have to pay sales tax?
- How much do you charge for shipping?
- How will you ship my order?
- What are your 2013 holiday shipping deadlines?
- Do you ship to APO/FPO military addresses?
- What is your return policy?
- Is there a phone number I can call for assistance?
What does "RIDE BACKWARDS" mean?
This is an easy one, best answered with a picture.
Do I have to be a firefighter to buy RB products?
Nope. All are welcome. Great gear and cool designs are for everybody.
Can I use your artwork?
No. You cannot use or reproduce any RIDE BACKWARDS designs, slogans or images without express legal consent. All of our graphics are copyrighted and any unauthorized use will be fully prosecuted. Please don't do it. If you want permission to use one of our designs or slogans for a non-commercial reason (i.e. you are not selling it), please contact us first! We are always more than willing to entertain any reasonable request.
How can I get my picture on your facebook page?
Easy! Send us a picture of yourself in RB gear. You can also post yourself up on the RIDE BACKWARDS facebook page by attaching your photo to a comment on our wall.
How should I wash my performance fabrics?
To keep your Climalite and other performance garments functioning at their highest levels, machine wash them in cold or warm water, never hot. Hang them on the line to dry, or tumble dry on low. NEVER USE FABRIC SOFTENERS OR DRYER SHEETS! These will impair the wicking ability of the fabric.
If I buy RB gear, can I get it customized with my house or apparatus number?
We can't do "one-offs", i.e. one t-shirt with your name on it, but we can certainly do a custom order for your crew or team. See answer below for more details.
Minimum print order is 12 pieces.
That can be a combination of short sleeves, long sleeves and hoodies, but the key is the artwork must be the exact same on all 12 pieces: Same ink colors, same size artwork, same print locations.
Minimum embroidery order is 6 pieces.
Polos, knit beanies, job shirts, etc...
Minimum ball cap order is 24 hats. This is because we are required to buy caps in cases of 24. We don't want to be stuck with a bunch of oddball quantities of various cap styles. * Knit beanies are only a minimum of 6 pieces.
Do you offer custom gear for fire departments and sports teams?
We'd love to work with you on creating the perfect apparel for your specific needs. Let us help you put your design idea on a high-performance garment. We have access to a wide range of colors and garments beyond what you see on our website. Drop us a line and tell us what you are looking for, and we'll do our best to get it. Be it a hat, a t-shirt, shorts, a firefighter softball/football/hockey jersey, or fleece pullovers for the station, we will do our best to bring you RB style on quality material that will outperform the competition. Let's talk...
Contact us with your custom order needs at firstname.lastname@example.org
We do not offer free original art creation. If you have your logo or artwork in a 'vector file' format: .ai file, .eps file, and some .pdfs are also vector files, then there is no art fee. All we are basically doing is dropping your finished artwork onto our apparel. There is no charge for that.
If we need to alter the artwork you send us: change colors, resize, or redraw any portion of it to make it work, then there is an art creation fee. Our artists need to get paid for their time. Original art creation fees start at $75 per hour. This is the same fee used if you want us to create original vector artwork for you from scratch.
If you hire us to create original vector artwork -- then that art file is yours and you can take it any place you like at any time. (In this scenario you are essentially hiring RB to be graphic designers for you, and you own that art.)
Send us a .jpg or napkin pencil drawing of what you have in mind to: email@example.com. We will give you a bid on how much we think that original vector artwork creation will cost you. OR have your sister or buddy make your vector art dreams come true for you, then send us their finished file. There is no art fee if you send us ready-to- go vector file artwork: .ai, .eps, and some .pdf files.
ORDERING & SHIPPING
Is this site secure?
The RIDE BACKWARDS shop utilizes either Shopify or PayPal encrypted websites for your utmost safety at checkout, depending on which checkout method you choose.
Do I need a PayPal account?
You do not need a PayPal account to make a purchase from RIDE BACKWARDS. Any major credit card will work.
How do I pay with a credit card?Simply use our built-in checkout process by clicking "Proceed to Checkout" instead of the "Checkout with PayPal" button.
I can't get PayPal to work - what do I do?
While PayPal works wonderfully the vast majority of the time, every once in a while they seem to have a hiccup. If you believe PayPal should be working, but isn't, the first step is to contact PayPal's Help Center by phone or email. That way they can help debug your specific problem, or let you know about any temporary issues in your area.
If you want to skip PayPal all together, either use our built-in checkout process (referenced above), or email us a list of your desired items & sizes, your shipping address, and a phone number. We will call you back with a total and get your credit card information to complete the sale. We have done this for some of our customers who aren't comfortable ordering online - it has worked well, and we don't mind doing it at all to help you out.
Your privacy is very important to us. Any personal data we receive is used solely for RIDE BACKWARDS business transactions and communication with our customers, and is never shared or sold. Because we use PayPal & Shopify secure shopping carts, we do not have access to your credit card information.
Do I have to pay sales tax?
Only if you live in the state of Illinois or if you are receiving an international package. International customers are responsible for all duties and taxes on their imports. (See below.)
How much do you charge for shipping?
Shipping is $8.00 on domestic orders under $45, and $10.00 on orders from $45-$99.99. We're pleased to offer free Priority shipping on all domestic orders over $250.
INTERNATIONAL CUSTOMERS: You are responsible for duty, taxes and/or brokerage fees. We generally ship orders outside the USA using USPS First Class or Priority Mail International. If your package is under 4 lbs we can use US MAIL First Class International, but it is slower and not track-able. (Not a great choice for large/expensive orders, but great for a t-shirt.) Please write a note when you order and request FIRST CLASS when you order if you believe your package will be under 4 lbs and you're not in a hurry.
We are a very small company. Even though we sell Under Armour, WE ARE NOT UNDER ARMOUR. We are basically splitting the difference with you on shipping costs. Especially on large orders to far away lands. All shipping carriers determine their fees based on weight and distance traveled from point of origin. No one is cutting us any deals on shipping to you international. We are sharing these costs with you. Our mark-up on apparel is not enough to make shipping fees inclusive of all duties, customs and taxes. We do not inflate the cost of our gear. We keep it real, so you get it real when it arrives and you need to pay the import costs. It's not 'fair' to anyone, it's not fun, and we don't like it either.
At the end of the day, we are not making a profit on international orders. We offer international shipping to be all inclusive. If you dig our brand, and you want to support a firefighter owned and operated small business, that's the best we can do.
Our Priority & Express shipping rates are based on total amount purchased:
How will you ship my order?
We typically ship your items within two business days of purchase, using USPS with Delivery Confirmation, or UPS if you have a really heavy large order. (FYI: UPS is cheaper for big heavy boxes and you get more insurance coverage up front.)
* We always post on the RB website and on our RB facebook page & twitter account any shipping delays or issues we are facing. And we will let you know if we are at a conference or trade show or just taking a break. Any reason that packages will not ship within two days will be posted in multiple spots to keep you informed.
You will receive an email confirmation when we ship your package. If for any reason we are not able to ship your purchase within that time frame, we will contact you by email. If you need faster delivery for a special occasion or have a deadline, please select Priority or Express shipping.
IMPORTANT : Standard shipping can take over a week, depending on your distance from Chicago, weather, and any service interruptions our carriers are having. Once we get your package to the carrier, USPS or UPS, it is in their hands. At this point we are both in the same boat watching the order's tracking numbers and checking on it's status.
Sometimes the USPS misses scanning in a package, and it is totally safe and on it's way to you, you just can't track it. If any order inside the domestic U.S. does not arrive within a week's time (in business days) in normal weather, then something may be up and it could have gone to New York via Dallas. (Every once and a while that happens -- they put it on the wrong truck. That is very rare though.)
Since 2007, USPS has only damaged one box of ours and lost 2 packages outright. Pretty good odds. So if you think something is funky with your shipment, and it has gone missing, contact us at firstname.lastname@example.org, and we will watch it with you and do everything we can to locate it and get it to your door ASAP.
Do you ship to APO/FPO military addresses?
Yes! We ship our products by USPS, so military shipping is no problem. Our shopping cart will allow you to enter APO or FPO in the 'City' field, and AA, AE, or AP in the 'State' pull-down menu. Not only that, but we ship to military addresses for free - a small way to say thanks and serve those serving us.
What are your 2013 holiday shipping deadlines?
In order to receive your shipment by Christmas, place your orders by the following dates:
* USA: 12/18 for Standard
* USA: 12/20 for Priority
* USA: 12/20 for Express
* CANADA: 12/11 for Priority
* CANADA: 12/15 for Express
* MILITARY: 12/09 for Priority
* MILITARY: 12/16 for Express
What is your return policy?
We want to make your experience at RIDE BACKWARDS a great one. At RIDE BACKWARDS, 100% SATISFACTION IS REQUIRED.
If you are not happy with your order, please contact us at email@example.com and let us know what to expect in the mail. We would appreciate items returned in their original condition (unworn and unwashed), but if you've washed it, or worn it and you don't like it, we'll still take it back. We are not responsible for return shipping charges. Once received, we will promptly issue a credit or exchange. Shipping & handling charges are non-refundable.
Our return shipping address is:
1333 W Devon Ave #112
Chicago, IL 60660
Is there a phone number I can call for assistance?
We don't list a phone number on the RB website, because we do not keep regular "business hours" in the office. We do, however, check our email practically 24/7, so if you'd like to talk to someone on the phone, SEND US AN EMAIL WITH YOUR PHONE NUMBER and an RB Crew member will call you back as soon as possible: firstname.lastname@example.org. Thanks.